Privacy Policy for NETradeAssist
Last Updated: February 14, 2026
1. Introduction At NETradeAssist, we respect your privacy and the privacy of our clients' customers. This policy outlines how we handle data collected through our AI voice agents, website, and communication platforms.
2. Information We Collect We collect information that you or your customers provide directly to us, including:
Names, phone numbers, and email addresses.
Service addresses (for plumbing/HVAC dispatching).
Audio recordings or transcripts of calls handled by our AI agents (for quality and training purposes).
Device Information: IP addresses, browser types, and interaction data collected via cookies.
3. How We Use Your Information We use the information collected to:
Schedule and confirm service appointments.
Provide emergency triage instructions (e.g., water shut-off).
Send SMS notifications regarding service calls.
Improve the accuracy of our AI voice responses.
Analyze website traffic to improve our user experience.
4. Cookies and Tracking Technologies We use cookies and similar tracking technologies to track activity on our website and hold certain information.
Essential Cookies: Necessary for the website to function, such as session management for booking calendars.
Analytics Cookies: We use providers like Google Analytics to monitor and analyze the use of our Service.
Managing Cookies: You can instruct your browser to refuse all cookies. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Global Privacy Control (GPC): Our website recognizes GPC signals. If your browser sends a GPC signal, we will automatically opt you out of non-essential tracking.
5. Text Messaging (SMS) Terms By providing a phone number, you consent to receive text messages from NETradeAssist.
Opt-In: Consent is obtained via web forms or during the initial phone call with our AI. By opting in, you confirm you are 18 years of age or older.
Opt-Out: You can stop receiving messages at any time by replying "STOP" to any text. For help, reply "HELP."
Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.
Data Privacy: Mobile information collected for the purpose of SMS consent will NOT be shared or sold to any third parties or affiliates for marketing or promotional purposes.
6. Your Data Rights (RI Compliance) Under the Rhode Island Data Transparency and Privacy Protection Act, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request that we fix inaccurate information.
Deletion: Request that we delete your personal data.
To exercise these rights, please contact us using the information in Section 8.
7. Data Security We use industry-standard encryption to protect all data stored within our systems. Access is restricted to authorized personnel only.
8. Contact Us If you have questions about this policy or wish to exercise your data rights, contact us at:
NETradeAssist
Cranston, RI
Phone:508-566-6627
Email:[email protected]
Website: netradeassist.com
Terms and Conditons
Limitation of Liability & Indemnification
1. "As-Is" Service: NETradeAssist provides AI voice automation services on an "as-is" and "as-available" basis. While we strive for 100% accuracy, the Client acknowledges that Artificial Intelligence technology may occasionally provide incorrect information or experience technical downtime beyond our control.
2. No Consequential Damages: In no event shall NETradeAssist or its owner be liable for any indirect, incidental, or consequential damages, including but not limited to: lost profits, loss of business reputation, or physical property damage (such as water damage or fire) resulting from the use or inability to use the AI service.
3. Professional Responsibility: The Client (The Business Owner) remains solely responsible for the final execution of all trades, emergency repairs, and customer interactions. The AI is a lead-intake and triage tool only, not a substitute for professional licensed trade expertise.
4. Cap on Liability: NETradeAssist's total liability for any claim arising out of this agreement shall not exceed the total amount of fees paid by the Client to NETradeAssist during the three (3) months immediately preceding the event giving rise to the claim.
SMS/Text Messaging Terms:
Age Limit: You must be 18+ to use our SMS services.
Fees: We do not charge for our SMS service, but standard message and data rates from your carrier may apply.
Liability: Neither NETradeAssist nor the wireless carriers (AT&T, T-Mobile, Verizon, etc.) are liable for delayed or failed delivery of messages.
Help & Stop: Text 'STOP' to end all messaging. Text 'HELP' for more information or email us at [Your Email].
508-566-6627